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Order and Shipment

How can I find the product which I am looking for?

You can reach the product group you want by writing the product group in the search area placed on the upper right corner of the page or by selecting any of the categories appearing on the top of the page. You can have any desired display related to color and price by using the sorting buttons.

Where can I view my orders?

You can view your orders in the “My Orders” section available in the “My Account” page.

What do I have to do if I want to cancel the order related to the product which I have purchased?

The cancelation of orders which the process has started is not possible. If your order is in process you cannot cancel your order. To cancel your order please contact our Customer Service.

When will my product be shipped after my shopping?

Your orders will be handed over to the carrier within 3 workdays.

Where from can I follow up the delivery status of my orders?

You can control your orders under the headings My Account, My Orders and can view the status of your orders as well.

When I have completed my order how will I follow up my cargo information?

You can view your respective orders in the “My Account” page and follow up the delivery status of your order under the heading My Orders. When you click the cargo tracking number you will be directed to the respective carrier company and so you can track your order. You will be notified by e-mail when your order is handed over to the carrier company.

I want to change the delivery address of my order, what shall I do?

You can change your address subject to the order from the “My Addresses” section which takes place in the “My Account” page or you can tick the “I want to assign a new address” button during your shopping and can assign your new address. This address will appear as your delivery address for your forthcoming order. During the order placement process, you can change your delivery address for the respective order. However, such change will not be reflected in the My Account page and will be applicable for the respective order only. For any address changes related to the orders which you have ordered please contact our Customer Service.

What shall I do if I will not receive my order?

The carrier company delivers your order to the address specified by you. If you cannot be reached at your address the staff who has brought your cargo will leave a note stating that you can collect your parcel from the nearest carrier company branch. You can follow up the status of your cargo by clicking the “Cargo Follow Up” link in the “My Orders” section of the “My Account” page.